WHY US?
SIA
LICENSED OFFICERS
DBS
CHECKED & VETTED
NSI
GOLD ACCREDITED
18+
YEARS EXPERIENCE
WHAT WE DO
YOUR FIRST LINE OF SECURITY & WELCOME
The reception desk is both the first impression of your building and its primary security checkpoint. A poorly managed front of house creates two problems simultaneously it reflects badly on your organisation and it leaves your building vulnerable. A well placed concierge security officer solves both.
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Our reception and concierge officers are selected and trained specifically for corporate and hospitality environments. They combine strong interpersonal skills with sharp situational awareness managing visitor sign in and access credentials, coordinating deliveries and contractor access, monitoring building entry points and responding to security incidents, all while maintaining the calm, professional composure expected at the front of a corporate building, residential development, or hotel.
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We work with commercial landlords, corporate occupiers, residential managing agents, hotel operators and healthcare facilities across Kent providing officers who genuinely elevate the environment they're placed in, not just occupy a desk.
✓ Visitor management sign in, identity verification and badging
✓ Controlled access for staff, contractors and deliveries
✓ Telephone and intercom management
✓ Out of hours building security and lock down
✓ CCTV monitoring from reception position
✓ Incident response and emergency service liaison
✓ Parcel and mail management where required
✓ Smart, professional presentation at all times
WHO IS THIS FOR
EVERY BUILDING THAT HAS A DOOR.
Reception and concierge security is particularly valued in buildings where access control is critical but where a heavily uniformed security presence would clash with the brand environment law firms, financial services, creative agencies and premium residential developments all benefit from officers who are visibly professional but operationally effective.
CORPORATE OFFICES
HEALTHCARE BUILDINGS
MIXED USE DEVELOPMENTS
EDUCATIONAL INSTITUTIONS
SHOPPING CENTRES
RESIDENTIAL BLOCKS & ESTATES
GOVERMENT & CIVIC BUILDINGS
TECH & MEDIA HQS
HOTELS & SERVICED APARTMENTS
LAW FIRMS & FINANCIAL SERVICES
WHAT SETS OUR OFFICERS APART
MORE THAN DESK SECURITY.
Presentation & Communication
Selected for professional presentation and communication skills, not just security qualifications. Our reception officers are the face of your building they hold themselves and the standard they represent, to the highest level.
Access Control Systems
Experienced with digital visitor management systems, electronic access control, intercom systems and CCTV monitoring from a reception position. We place officers who can operate your systems from day one.
Security Awareness
All officers hold SIA licences and are trained in conflict management, emergency response and building security protocols. The professional exterior is backed by genuine security capability not just a receptionist in a uniform.
QUESTIONS & ANSWERS
RECEPTION & CONCIERGE SECURITY SERVICES FAQS
What is the difference between a receptionist and a concierge security officer?
A standard receptionist manages administrative front of house functions but typically has no security training, legal powers, or incident response capability. A concierge security officer holds a SIA licence, has conflict management training, emergency response qualifications and the awareness and authority to act on security incidents. You get the best of both: a professional welcome and a genuine first line of security.
Do concierge officers cover out of hours and overnight shifts?
Yes. We provide concierge security for the full 24 hour cycle day, evening and overnight. Many of our corporate and residential building clients require 24/7 front of house coverage. Overnight officers often also take on additional building security duties including regular internal patrols, alarm monitoring and liaison with any mobile patrol support.
How do you ensure the officer reflects our building's professional standard?
We select officers for reception and concierge roles specifically it's not a posting we give to any available licensed officer. We look for strong interpersonal skills, professional presentation, composure under pressure and experience in client facing environments. Before deployment, the officer meets with your management team to understand your building's standard and expectations.
Can you provide both concierge security and mobile patrols for the same building?
Yes and this is a very common combination, particularly for larger developments, residential blocks, and corporate campuses. A concierge officer manages front of house and main entry during staffed hours, while mobile patrols cover the car park, perimeter, and building exterior at night or during unstaffed periods. Both services operate under the same Akon Security operations team, sharing information and coordinating responses seamlessly.