Getting started with C247
Welcome
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In April 2024, AKON Security will be moving from its existing staff management software PARiM to a new platform called C247. This page has been created to support staff through the change; here you can find support guides, videos, and other information about the transition process.
Downloading the app
If you haven't already, please install the C247 app via the following button, depending on which device you have:
Logging in for the first time
When logging in for the first time, the easiest way will be to
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Open the app
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Enter your mobile number
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Click 'Forgotten Pin' (you will only need to do this for your first time logging in)
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You will then be sent a new pin via text message
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Type this new pin in the PIN box
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Click 'remember me' so the app remembers your login details
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Then click 'Login'
Click the button below to view the full how-to guide. There's also a video here to walk you through the process.
Accepting your first shift
When you login for the first time, there may be shifts on your schedule; don't panic if there is not, these will be sent to you in due course. Click the button below for a full how-to guide, or watch the video here.
Booking On and Off
To book on (clock in) to a shift:
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Go to Schedule
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Click on the shift you want to book on to, options will appear
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Click 'book on',
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Take a selfie
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Click 'Ok' on the pop up boxes
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You should receive a successful book on message.
This process to book off is the same, just select 'Book Off' in the options that pop up.
Welfare Checks
Certain sites require hourly check calls to ensure your welfare, these sites are predominantly lone-working. To complete a welfare check:
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Open the C247 App
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Click on the Heart (♡) icon
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Enter your date of birth in the format DDMMYY
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You will be asked to take a welfare photo
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You will then receive a 'Welfare Confirmed' message
Welfare checks will start one hour into your shift from your book-on time.
You can complete welfare checks up to 15 minutes before they are due.
If you fail to complete a welfare check, the C247 system will attempt to contact you; if they are unable to, it will be escalated to the Operations Team to ensure your welfare.
Incident Reporting
All incident reports are completed via the C247 App. To complete an incident report:
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Open the C247 App
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Click on 'Occurrences'
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Select the incident report you need to complete
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Work through the report, providing as much information as possible
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Once complete, click the 'Save' icon in the top right to submit your report.
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You will be asked if you wish to add any notes, you are not required to but you can if you want.
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You will receive a confirmation message and an incident ID, you do not need to record this reference unless you want to.
[The steps in the video above are the same, you app may look different as this is a 'Manager's view. There will also be fewer reports for you to choose from.]
Next steps...
Now you're logged in, please take time to familiarise yourself with the app. Also, please ensure all your details are up to date including addresses, emergency contacts, etc. Click the button to access the full help guide.
Additional support
If you have any issues which cannot be solved with the help guide, please contact Ben via WhatsApp on 07785 804 378. Alternatively, you can contact C247 directly on 0800 955 2472.
